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what customers think

What Customers Think

Taking an interest in feedback is the key factor to the improvement of a business’ customer service. After all, brainstorming solutions without knowing the real problems is totally pointless. So, what are customers thinking? While 80% businesses are out there saying their customer service is superior, only a sorry 8% of customers agree businesses don’t […]
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Customer Services Statistics You Can't Ignore

Customer Services Statistics You Can’t Ignore

Customer Service quality is what divides businesses up into those that have loyal, grateful customers and those that have customers whispering rumours of their bad service. Those in the first group are, of course, the ones making a larger profit as 45% of customers will pay more solely to guarantee impressive service levels. Bringing the […]
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customer focused ceo

Customer Service Focused CEO

The most competent companies are led by CEOs who are truly customer service focused and make clear decisions based on connecting people. A good CEO would not distance themselves from customers with a high and mighty mindset but would do the opposite and creates easy paths to their customers.  Customer service needs to move from […]
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conversation management

Conversation Management – What is it?

Conversation management is the way businesses interact with their customers with regards to the information being exchanged, which can be very effective, depending on the actions taken. Good conversation management is all about being customer-centric and focusing on the whole conversation with a customer as a business rather than dealing with individual specks of input. […]
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